Members: General Information: Confidentiality
Protection of Privacy
It is important that HBI personnel and providers protect confidential patient information from being disclosed. HBI staff members follow all applicable local, state, and federal laws and regulations with respect to maintaining confidentiality. Some of the ways in which we work to protect your confidentiality are:
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Treatment records must be maintained in a secure area away from view of other patients.
- Only personnel that have a direct need to know basis have access to a patient's record.
- Computers at HBI can only be accessed with the employee's personal password.
- All HBI personnel sign a confidentiality statement at the time of hire.
- All providers sign an agreement to maintain patient confidentiality.
- HBI will not share your information without your written permission, unless it is required by law. In some cases, a legal guardian must give their permission.
- We will share information as permitted by law if your safety or the safety of others is a concern.
- HBI follows and complies with HIPAA standards.
Routine Consent
When you enroll with your health plan, you sign a form called General Consent. Your signature at the time of enrollment authorizes your health plan to exchange certain personal information with HBI, HBI providers, and governmental or regulatory agencies. This limited information enables HBI to do its job relevant to authorization, treatment, payment, and health care operations.
Release of Information
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Should you or your provider need to release information for purposes other than listed above, you need to sign a consent form before any information is released.
- If you are unable to give consent for any reason, you must obtain a consent form from a legal guardian or designated legal representative.
- Information related to minors is not released without the parent or legal guardian's signature on the Release of Information form.
Access to Records
You can request to view and amend your records from your provider per HIPAA guidelines. HBI does not use the Internet or email to communicate patient information.
Access by Employers
HBI does not provide patient information to employers.
Data and Reports
In order to conduct appropriate quality measures, HBI gathers data about services provided to members, i.e., satisfaction surveys, patient follow-up, chart review, and other sources. Individual names and other identifies are never reported. Instead, data is always summarized.
Schedule an Appointment
When you contact HBI, an intake coordinator will assist you regarding your request for services. You will be asked some questions to help us identify your needs and select a clinician that most closely matches your preferences for specialty and location.
Counseling Sessions
Counseling sessions are by appointment only. You can schedule an appointment by calling HBI.
- Local (702) 248-8866 New Patients ext. 1
- Toll-Free (800) 441-4483 Returning Patients ext. 200
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