Products & Services: Behavioral Care Management:
Quality Management
HBI's Quality Management program is the umbrella under which all review and monitoring activities are conducted. Quality Management activities include the following:
Functions
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Ascertain the quality of patient care provided
- Monitor and maintain utilization compliance standards
- Monitor and maintain credentialing standards and performance of providers and facilities
- Monitor risk management issues
- Monitor the process of the Grievance Committee
- Monitor and report patient and provider satisfaction
Objectives
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Deliver appropriate quality and cost effective mental health care
- Observe the delivery of effective, safe, and clinically sound care in the least restrictive setting
- Provide ongoing monitoring of the care provided
- Identify and resolve quality related issues
- Implement recommendations and pursue opportunities to improve patient care
- Ensure compliance with pertinent laws, regulations, and accreditation standards
- Seek input from sources such as patient, service counselors, and community agencies
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