Case Management is a critical feature of HBI’s Special Needs Program offered to Medicaid plan recipients who require additional services, community support, and hand-over-hand interventions in order to get stabilized and be receptive to treatment in a community setting. This predominantly crisis-oriented population need immediate and comprehensive services that are typically not associated with established standards of care.
HBI’s Case Management program is structured and recovery-focused; offering clients a successful transition back to a productive and independent community living. HBI Case Managers guide members through the process of obtaining basic social needs (i.e., housing, food, transportation, etc.), and motivates the members to engage in treatment (i.e., mental health, substance use disorder, and/or medical care), improve therapeutic compliance, and reduce ED/hospital readmissions. HBI Case Managers primarily work within the realm of mental health and substance abuse services. When a medical component is identified, the HBI Case Managers work closely and/or transfer patients to the Health Plan Case Managers for the coordination of medical services and referrals.
Integrating behavioral health with primary medical care for certain medical conditions can improve treatment compliance, accelerate medical recovery, and reduce medical costs. HBI offers support and consultation services to primary care physicians to identify those patients who need behavioral health intervention.