Also referred to as, Mobile Crisis Team, members include: PhD-Level Clinicians, Master Level Clinicians, and RNs who are on-call 24/7 to perform immediate on-site evaluation, assistance with level of care determination and discharge planning. HBI's MRT responds to ALL emergency departments (EDs), psychiatric hospitals, schools, shelters, juvenile detention enters, and neighborhood service centers throughout Clark County, Nevada.
HBI's MRT works closely with ED physicians and staff to alleviate unnecessary burden on ED services by assisting with level of care determination of psychiatric-related patients. ED personnel recognize that when HBI assessors assist in mental health evaluation, it is not simply to transfer the patients out of the ED but to ensure that the patients get the help they need. When HBI evaluates a patient and determines a need for additional services, a multidisciplinary team consisting of a case manager, a counselor, and psychiatric provider is automatically assigned to assist the patient. While the patient is still in the ED, HBI already arranges for follow-up services after the patient is released from the ED. This best practice affords ED personnel the peace of mind and confidence that patients will be cared for after they leave their charge, and prevents any sentinel healthcare events.
Coordinated transfer to an Institute for Mental Disease (IMD)/psychiatric facility with available beds
Triage to other level of care
HBI’s Mobile Response Team is NOT an autonomous service. It is part of a comprehensive continuum of behavioral health care services that, not only an individual, but also the family can receive, based on the intensity of need and personalized treatment plan including:
Family Education and Support
The patients’ family are informed and involved every step of the way. Parents of minor aged patients are required to provide consent before an MRT assessment is conducted, and they are given educational materials on what to expect if their child is admitted to a psychiatric facility.
Patients/Parents are informed of services related to their care, including (but not limited to):
Continuation of Care
The role of HBI’s MRT improves coordination of care in every step of the process:
In some cases, HBI provides additional support and coordination that go beyond mental health care for patients. These supportive services greatly improve compliance to post-hospitalization treatment. For example:
Follow-up After Hospitalization
HBI works closely with the patient and family while the patient is still in the hospital, providing coordination of care and proper discharge, resulting in better compliance with follow-up treatment. More importantly, HBI’s team provides access to help 24/7, by calling up the client by phone and visit at home, as needed, for up to 30 days following an event to ensure safety, recovery, and compliance to treatment.
Working in tandem with the Mobile Response Team, a home assessor visits with the family within 24 hours of hospital admission, to assess the home environment, family dynamics, recovery and safety, discuss discharge plan, and determine whether wrap-around services should be provided after hospitalization. The home assessor also functions as case manager – a conduit between the family, and the hospital treatment team.
HBI's philosophy is to coordinate the patient's psychiatric treatment from the date of admission. This is carried out by HBI’s Home and Family Assessment team whose goal is to provide: